Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: September 2026

This shipping and delivery policy applies to orders placed in the Mobiustream GmbH online shop.

1. Shipping destinations

We deliver to all countries and regions that can be selected as the delivery country during checkout.

If a country or region is not available at checkout, we are currently unable to offer delivery to that address.

2. Shipping costs

The applicable shipping costs will be displayed at checkout before the order is completed.

If free shipping is offered for certain products or order values, this will be indicated on the relevant product page or during the ordering process.

3. Processing time

Orders are processed after payment has been successfully received.

The specific processing time may vary depending on the product, order volume and shipping destination. The information applicable to each order will be displayed on the product page or during the ordering process.

Processing may be delayed accordingly on weekends and public holidays.

4. Delivery time

The estimated delivery time depends on the delivery country, the particular product and the shipping carrier used.

The delivery time stated at the time of ordering applies.

Delays may occur due to circumstances beyond our control, particularly delays caused by shipping carriers, customs authorities, extreme weather events or other unforeseeable events.

5. Shipment tracking

If tracking is available for the selected shipping method, you will receive a shipping confirmation with the relevant tracking information after dispatch.

Please note that it may take some time after you receive the shipping confirmation for the carrier to update the tracking information.

6. Checking the delivery address

The customer is responsible for providing a complete and correct delivery address when placing an order.

Please check the following in particular:

• Recipient’s name
• Street and house number
• Postcode and town or city
• Country
• Apartment, building or additional details, where applicable

If you notice an error in the delivery address after completing your order, please contact us as soon as possible.

We cannot guarantee that an address can still be changed once the shipping process has begun.

7. Undeliverable or returned shipments

If a shipment cannot be delivered because of an incomplete or incorrect delivery address, failure to collect it or other reasons for which the recipient is responsible, and is returned to us, please contact us.

Reshipping may incur additional shipping costs.

Your statutory consumer rights remain unaffected.

8. Damaged shipments

If an order arrives damaged, please contact us as soon as possible and send us:

• Your order number
• A brief description of the problem
• Photos of the packaging
• Photos of the damaged item

We will then review the case and inform you of the next steps.

9. Lost or delayed shipments

If a shipment is significantly overdue beyond the stated delivery time, or tracking shows it as delivered but you have not received it, please contact us and provide your order number.

We will check the shipping status and, if necessary, initiate an investigation with the carrier.

10. Customs, import duties and taxes

Deliveries outside the relevant customs or tax territory may be subject to additional customs duties, import taxes or other charges.

Unless expressly stated otherwise at checkout, such charges may be payable by the recipient and are levied by the competent authorities in the delivery country.

11. Contact

If you have any questions about your order or shipping, please contact:

Mobiustream GmbH
Antonie-Boetzelen-Ring 82
41179 Mönchengladbach
Germany

Email: info@mobiustream.com

Commercial register: HRB 24374
Register court: Amtsgericht Mönchengladbach
VAT ID: DE335702525